Types of Bookings

Ali Baker The Cake Maker makes cakes for all occasions.

Deposits and Final Payments

A non refundable deposit of 50% of the total order is required for all celebration cake orders.

A non refundable deposit of 50% is required for all wedding cake orders.

Without a deposit, we will not hold your date. Priority will always be given to the paying customer.

The final payment for celebration cakes is due the day before collection.

The final payment for wedding cakes is due 4 weeks prior to the wedding date.

If no final payment is received, the cake will not be made. Once final payment has been made, this is non refundable.

Refunds and Cancellation

Should the customer cancel their booking, they will forfeit the deposit paid.

If the customer cancels their booking after the final payment has been made, the full payment will be retained.

We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health and we will in this instance refund any money taken in full and offer an alternative cake maker where possible.

Delivery

Customers may collect their celebration cakes at a mutually convenient time to be agreed in advance of the collection date.

All wedding cakes must be delivered to the venue by Ali Baker The Cake Maker.

Although care is taken when transporting cakes, damage in transit can occur.  We carry a cake repair kit for circumstances where damage may occur.  We cannot be liable for any damage to the cake that occurs after delivery or collection.

Outdoor Events

Any cake placed outside or in a tipi marquee, or barn during an event has the possibility of melting or deforming due to the weather. We are not liable for the cake once it has been collected /delivered.

Design and Alternations

Any alternations must be made by the person that booked the cake, no later than 4 weeks prior to collection / delivery.

By booking your cake with Ali Baker The Cake Maker you agree to allow us flexibility  when creating your cake to alter  the original design if it is felt necessary  in order to avoid compromising the overall quality of the cake. Every cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur.

Allergies and Special Dietary Requirements

Please discuss with us if you or your guests have special dietary requirements as we may be able to accommodate some requests.

We do not make cakes that are guaranteed free from nuts. Please be aware that cakes are made in a kitchen that does handle allergens. Cakes can also be contaminated at the venue vis other products or equipment and we will not be responsible for this.

Non – Edible Items

Most cakes contain small proportions of inedible items, eg. Support dowels, ribbon, wires in sugar flowers, flower picks and flower tape. It is the client’s responsibility to ensure that these are removed before consumption. Some Flowers are poisonous and not suitable for use on food products. We will not be responsible for any flowers that are provided.

Best Before Date

Your cake is baked to ensure it is fresh for the date of your event. We cannot guarantee it’s quality if its consumed more than 72 hours after the event. Cupcakes should be consumed within 48 hours of the event.

Complaints

If you have concerns about your cake please notify us as soon as possible so that we have the opportunity to rectify it in time for your event.

Any other concerns should be made y email with evidence of the fault included. A refund will only be given if cakes are returned uneaten and are unsuitable for consumption /not as detailed in the original quote. No refunds will be given due to change of mind.

Photographs

We reserve the right to photograph your cake order, before delivery/ collection for our own reference.